Resolving tickets autonomously

Your IT helpdesk
runs itself.

PatchDesk is an AI agent that monitors, diagnoses, and resolves IT support tickets 24/7. Your team only sees the issues that actually need a human.

Submit a Ticket → View Dashboard
80%
Tickets resolved without humans
<2min
Average resolution time
24/7
Always-on coverage
$0
Per-seat licensing fees
How it works

Three steps from ticket to resolution. No humans required.

01

Ticket arrives

Via email, Slack, Teams, or web portal. PatchDesk ingests it instantly and understands what the user actually needs.

02

AI diagnoses

Cross-references against your knowledge base, past resolutions, and system status. Identifies the fix in seconds.

03

Resolved or escalated

Common issues get fixed autonomously. Complex ones get routed to the right person with full context attached.

Capabilities

Built for the tickets your team dreads.

🔑

Password resets & account unlocks

The #1 IT ticket worldwide. PatchDesk verifies identity and handles resets without a technician touching it.

📦

Software provisioning

New hire needs Slack, Jira, and AWS access? PatchDesk provisions accounts and sends credentials automatically.

🌐

Connectivity & VPN issues

Walks users through diagnostic steps, checks system status, and resolves network issues in real-time.

📊

Resolution analytics

See which issues recur, which take longest, and where your IT infrastructure needs attention. Data, not guesswork.

Every ticket resolved is time your team gets back.

PatchDesk doesn't replace your IT team. It handles the 80% so they can focus on the work that actually moves your business forward.